Requests and final prices
Saffron and Petal creates and supplies gift hampers. Contact us at saffronandpetal@gmail.com or +44 7901 908327 with any questions.
Submitting the website form sends an order request. No payment is taken on this website and submission does not mean that the order has been accepted. We contact you manually on WhatsApp or by phone to agree availability, the full contents, personalisation, delivery and the total price before we accept the order and arrange payment.
Displayed prices are guide prices per hamper. Delivery and the customisation chosen may change the final price. Where a design’s full contents are not listed, contact us after submitting your request for the contents information. We will agree the contents and relevant allergen information before acceptance and payment. Any payment instructions and confirmation of acceptance are provided separately.
Handmade presentation and substitutions
Our hampers are individually arranged. Handmade, curated and natural elements may vary slightly in colour, size or appearance from the photographs, while matching the description and standard agreed with you. Photos illustrate presentation; only the confirmed contents form part of your order.
If a confirmed item becomes unavailable, we will discuss a suitable replacement of equal or greater value with you and obtain your agreement before making the substitution. Tell us about any essential items, dietary requirements or personalisation when we finalise your request.
Check names, messages and delivery details carefully. If you notice an error after submitting, contact us promptly so we can discuss whether a correction is possible. We will explain any agreed cost or timing change before proceeding.
Food dates and allergens
Food items may contain nuts, milk and other allergens. Tell us about allergies before we finalise the order. We will provide relevant allergen information before purchase and again with delivery. Read each product’s ingredients, allergen labels and storage instructions before consumption; products and recipes can change. Do not assume that a hamper is allergen-free.
We check food date markings when preparing your hamper and select products suitable for the agreed occasion or delivery date. Follow use-by dates and storage instructions. If the intended occasion changes, tell us so we can review suitability. Nothing in this policy excludes our food-safety responsibilities or your consumer rights.
United Kingdom delivery and collection
We deliver and post within the United Kingdom only. Postal availability, packaging suitability, delivery estimates and charges are agreed before acceptance; some arrangements may be suitable for local delivery or collection only.
Free local delivery covers Edinburgh postcode districts EH12, EH11, EH4, EH13 and EH14. Other Edinburgh addresses have a £3.50 delivery charge. Addresses outside Edinburgh require a separate postage or delivery quote.
Local delivery and collection are available on weekends or weekday evenings by arrangement. Allow at least four working days locally, or seven to ten working days for posted orders including transit. Working-day estimates use Monday to Friday; we confirm the schedule with you. For more than ten hampers, stock, preparation times and delivery deadlines are agreed separately.
The Elf Box has local delivery dates of 29–30 November 2026. Its £16 guide price includes delivery to the free-delivery districts above; other Edinburgh addresses cost £3.50 extra. Agree timing for the separate Special Delivery Elf Balloon with us.
Changing your mind or cancelling
Contact us promptly to request cancellation. For eligible goods ordered at a distance, you normally have 14 days from receipt to tell us you wish to cancel, then a further 14 days to return them. We refund within the applicable legal timescale, including standard outward delivery where required.
Change-of-mind cancellation rights may not apply to genuinely personalised or made-to-specification goods, or goods that deteriorate quickly such as fresh flowers or perishable food. These exceptions do not remove rights where goods are faulty, misdescribed or otherwise fail to meet legal requirements.
Damage faulty items and returns
Please report damage as soon as possible, ideally within 24 hours. Where safe, keep the packaging and send photos of the item and parcel to help us investigate. This requested reporting period and photographs do not limit your statutory rights or make an unopened-parcel photo a condition of a remedy.
Contact us with your order reference to arrange the appropriate remedy and return instructions. Faulty or misdescribed goods remain covered by consumer law, including personalised items and collected orders. We cover reasonable return costs where legally required. For eligible change-of-mind returns, you pay return postage if informed before purchase. Do not return perishable goods without discussing safe handling with us.
Nothing in these terms limits your statutory consumer rights. We will confirm the appropriate refund, repair or replacement based on the circumstances and applicable law.
Privacy
We share necessary details with payment processors and delivery providers to fulfil orders. Gift recipients are not added to marketing lists unless they opt in. Read our privacy policy for details.